CS² Help Desk

Reliable. 24/7/365. Proven.

When you sign up for CS² Help Desk Service you’ll enjoy live, U.S.-based, 24/7 technical support on software and hardware products from certified frontline-support technicians. Our friendly customer-service team will use industry-leading internal processes to expertly troubleshoot your technical issues. 

Key CS² Help Desk Features:

• Domestic call center
• ITIL best practices
• Round-the-clock support by certified technicians
• Average 45 second response time
• How-to assistance for desktop applications
• 24/7/365 service

Key Benefits of CS² Help Desk Services Include:

• Free time for your internal resources to focus on core business and development  projects
• Reduced operating costs
• CS² Help Desk services are more effective than building and staffing your own
• 24/7/365 service

Quality Assured

You will have the ability to address emerging issues by reviewing periodic usage reports detailing help desk calls and resolutions.

Put Us to Work

CS² Help Desk can be employed to complement your current staff during times of increased call volume, such as software rollouts and upgrades. Benefit from 24/7 technical support and after-hours user interface, as well as answers to how-to and technical or error-resolution questions.

Benefits of Two Support Levels:

Benefit from a call-answering service, troubleshooting and call-logging, using a populated knowledge base to resolve the incident at first point of contact.  Additional troubleshooting assistance is provided, including server OS. If a call can’t be resolved, predefined call-escalation processes will elevate the issue to a qualified expert.

For more information on how to sign up and use CS² Help Desk, contact Client Services at 800-579-4215 or email us at: service@choicesolutions.com.