Job Description

The Account Administrator I is an integral part of the inside sales team that works directly with the sales team to provide support for administrative and sales activities. The individual who fills the Account Administrator I role will contribute directly to the overall success of the company by working directly with the highest producing account managers to help maintain existing customer relationships.

This is a full-time position in our Overland Park, KS office, with an anticipated start date of June 1, 2023. 

Responsibilities:

• Support top-producing account managers to maintain trusted advisor status and grow existing account relationships
• Work with senior account managers to develop and implement sales strategies to build trusted advisor relationships with new accounts
• Operate as a lead point of contact for any and all matters specific to the accounts supported
• Independently manage designated accounts as assigned
• Communicate with customers regarding upcoming support renewal contracts on behalf of account managers
• Complete regular solutions training and maintain up-to-date knowledge of solutions offered
• Gather information on new sales opportunities from senior account managers and work with service coordinator and sales operations to obtain pre-sales engineer availability and facilitate meeting scheduling with customers
• Work directly with sales operations to secure deal registrations and accurate pricing for sales opportunities
• Track expiration deadlines for all support renewal activities (i.e. deal registration, special pricing approval, etc.) and renew prior to expiration as requested
• Work directly with sales operations on support renewal proposal generation to ensure the timely and successful delivery of proposals according to customers’ needs and objectives
• Facilitate delivery of support renewal proposals to customers for review as requested and delivery of executed proposals to sales operations team members for processing
• Regularly communicate with account managers on the status of open support renewal opportunities and determine next step action items to be completed
• Ensure account managers’ support renewal opportunities are recorded in ConnectWise and assist with keeping support renewal pipeline information updated
• Track all sales activities completed for support renewal opportunities in ConnectWise
• Assist with coordinating marketing campaign promotion to drive attendance
• Assist with post-marketing campaign follow-up

Requirements:

• Excellent customer service skills
• Must be computer literate and proficient in Microsoft Office Suite: Word, Excel, Outlook
• Demonstrate exceptional attention to detail
• Must handle numerous assignments simultaneously while placing proper prioritization on tasks
• Excellent time management skills
• Ability to multi-task effectively in a fast-paced environment
• Ability to work within a team, both in-person and through virtual media outlets
• Capable of managing own workload with minimal supervision to tight deadlines
• Professionally assertive
• Bachelor’s degree in sales, business, marketing, communication or a related field
• Desire to learn IT sales
• Prior sales experience preferred but not required

Expectations:

• Will be available via Slack or email to provide timely answers to coworkers, vendors, and customers
• Handle or prioritize after hours requests and tasks appropriately and professionally
• Be available to work outside normal designated hours as needed to meet deadlines
• Travel to customer appointments, remote offices, and off-site events as assigned
• Complete product and vendor training/certifications as assigned
• Must have or obtain a laptop for business use to provide seamless mobility in the office and remote access

Choice Solutions Requirements & Expectations:

• Express a positive and confident, can-do attitude
• Dependable, adaptable, flexible and a team player
• Personal dedication to ongoing training and development
• Excellent organizational and problem-solving skills
• Strong oral and written communication skills
• Professional appearance, attitude and communication
• Maintain confidentiality in all aspects of client, staff and agency information
• Able to handle challenges and issues in a professional and supportive manner
• Timely delivery of required internal documents, such as time sheets and expense reports