Account Administrator I

Overland Park
Overland Park, KS
Regular Full Time
Manage Others: No
Post 2 months ago

Job Description

The Account Administrator I is an integral part of the inside sales team that works directly with the sales team to provide support for administrative and sales activities. The individual who fills the Account Administrator I role will contribute directly to the overall success of the company by working directly with the highest producing account managers to help maintain existing customer relationships.

This is a full-time position in our Overland Park, KS office, with an anticipated start date of June 1, 2023. 

Responsibilities:

  • Support top-producing account managers to maintain trusted advisor status and grow existing account relationships
  • Work with senior account managers to develop and implement sales strategies to build trusted advisor relationships with new accounts
  • Operate as a lead point of contact for any and all matters specific to the accounts supported
  • Independently manage designated accounts as assigned
  • Communicate with customers regarding upcoming support renewal contracts on behalf of account managers
  • Complete regular solutions training and maintain up-to-date knowledge of solutions offered
  • Gather information on new sales opportunities from senior account managers and work with service coordinator and sales operations to obtain pre-sales engineer availability and facilitate meeting scheduling with customers
  • Work directly with sales operations to secure deal registrations and accurate pricing for sales opportunities
  • Track expiration deadlines for all support renewal activities (i.e. deal registration, special pricing approval, etc.) and renew prior to expiration as requested
  • Work directly with sales operations on support renewal proposal generation to ensure the timely and successful delivery of proposals according to customers’ needs and objectives
  • Facilitate delivery of support renewal proposals to customers for review as requested and delivery of executed proposals to sales operations team members for processing
  • Regularly communicate with account managers on the status of open support renewal opportunities and determine next step action items to be completed
  • Ensure account managers’ support renewal opportunities are recorded in ConnectWise and assist with keeping support renewal pipeline information updated
  • Track all sales activities completed for support renewal opportunities in ConnectWise
  • Assist with coordinating marketing campaign promotion to drive attendance
  • Assist with post-marketing campaign follow-up

Requirements:

  • Excellent customer service skills
  • Must be computer literate and proficient in Microsoft Office Suite: Word, Excel, Outlook
  • Demonstrate exceptional attention to detail
  • Must handle numerous assignments simultaneously while placing proper prioritization on tasks
  • Excellent time management skills
  • Ability to multi-task effectively in a fast-paced environment
  • Ability to work within a team, both in-person and through virtual media outlets
  • Capable of managing own workload with minimal supervision to tight deadlines
  • Professionally assertive
  • Bachelor’s degree in sales, business, marketing, communication or a related field
  • Desire to learn IT sales
  • Prior sales experience preferred but not required

Expectations:

  • Will be available via Slack or email to provide timely answers to coworkers, vendors, and customers
  • Handle or prioritize after hours requests and tasks appropriately and professionally
  • Be available to work outside normal designated hours as needed to meet deadlines
  • Travel to customer appointments, remote offices, and off-site events as assigned
  • Complete product and vendor training/certifications as assigned
  • Must have or obtain a laptop for business use to provide seamless mobility in the office and remote access

Choice Solutions Requirements & Expectations:

  • Express a positive and confident, can-do attitude
  • Dependable, adaptable, flexible and a team player
  • Personal dedication to ongoing training and development
  • Excellent organizational and problem-solving skills
  • Strong oral and written communication skills
  • Professional appearance, attitude and communication
  • Maintain confidentiality in all aspects of client, staff and agency information
  • Able to handle challenges and issues in a professional and supportive manner
  • Timely delivery of required internal documents, such as time sheets and expense reports