Job Description

The IT Intern directly contributes to the success of the company by providing additional IT support to the managed services team. The managed services team is responsible for providing post-sales support to Choice Cloud business customers who have managed services contracts/agreements. Services range from monitoring hardware to fully managed solutions encompassing any or all of the following technologies: VPN, Citrix, router protocols, firewall monitoring, physical and virtual backup systems management, O365 management, and hosting.

The IT Intern will gain hands-on, on-the-job experience working with various technologies while working alongside IT professionals. This is a temporary, seasonal position for the summer of 2023. Expected pay will be $15.00 per hour with the ability to work between 20 and 40 hours per week at our Overland Park, KS headquarters. This is an on-site position at our Overland Park, KS headquarters.

Responsibilities:

• Support managed services team in maintaining hardware, software, applications, and other systems for customers
• Assist in troubleshooting and provide technical support to customers
• Document and provide detailed notes for customer tickets
• Complete regular solutions training and maintain up-to-date knowledge of solutions offered
• Directly interact with customers by phone or email
• Work with DevOps team to automate tasks
• Assist in identifying opportunities for automation to improve efficiencies and streamline processes
• Work with other team members on a project to present at the conclusion of the internship

Requirements:

• Strong technical, quantitative, and analytical skills
• Excellent customer service skills
• Must handle multiple assignments simultaneously while placing proper prioritization on tasks
• Ability to multi-task effectively in a fast-paced environment
• Professionally assertive
• Bachelor’s or associate’s degree in an information technology-related field completed or in progress

Managed Services Requirements & Expectations:

• Will be available via Slack, email, and phone to provide timely answers to team members, vendors, and customers
• Must report to the Choice Solutions headquarters located in Overland Park, KS during the assigned shift
• Assist the team where needed by actively working on customer issues, handling calls, assisting other team members in issue resolutions, etc.
• Contribute to the ongoing development of the team by sharing knowledge, experience, and expertise with other team members.
• Must directly interact with various customers
• Ability to work within a team, both in-person and through virtual media outlets
• Detail-oriented and process-driven to see tickets through to resolution and/or escalation

Choice Solutions Requirements & Expectations:

• Express a positive and confident, can-do attitude
• Dependable, adaptable, flexible, and a team player
• Personal dedication to ongoing training and development
• Excellent organizational and problem-solving skills
• Strong oral and written communication skills
• Professional appearance, attitude, and communication
• Timely delivery of required internal documents such as time sheets and expense reports
• Maintain confidentiality in all aspects of client, staff, and agency information