Job Description

The Professional Services team is responsible for providing presales and implementation support to Choice Solutions’ business customers. The Sr. Systems Engineer, End User Computing, will work directly with Sr. Solutions Architects to be the primary build engineer delivering EUC solutions. The candidate who fills this role must reside in one of the following states: Florida, Georgia, Idaho, Iowa, Indiana, Kansas, Missouri, Nebraska, Nevada, Texas, or Tennessee.

Technical Responsibilities

• Serve as primary build engineer to deliver End User Computing (EUC) solutions as designed by senior solutions architects
• Install, configure, and support the following:
• Citrix Virtual Apps and Desktops (on-premises or Citrix Cloud)
• Azure Virtual Desktop (AVD) in client Azure environment
• Nutanix AHV or VMware ESXi-based workloads
• Nvidia vGPU profiles for graphic-intensive desktops
• Collaborate directly with customer IT teams to:
• Understand environment readiness and prerequisites
• Communicate build progress and implementation status
• Validate successful deployments through client walkthroughs and testing
• Support UAT and troubleshoot issues during deployment
• Interface with internal cross-functional teams and external third-party vendors to ensure on-time delivery of technical solutions to customers and accuracy of designed solution
• Ensure work is performed in alignment with security policies and change management processes
• Continually provide input on enhancing internal post-sales processes and develop new processes to create more efficient workflows
• Remain current on the latest technologies that align with business initiatives
• Conduct research on technical details and specifications to assist with designs and customer inquiries
• Create high-level solution drawings (Visio) and document implementation steps and configuration changes
• Continually pursue knowledge on latest trends, product releases, and vendor offerings
• Other duties as assigned

Requirements

• 5+ years of hands-on experience in EUC build and implementation roles, including working with Azure and Citrix
• General knowledge and ability to speak to the entire line of Citrix DaaS/CVAD solutions
• Experience working with FSLogix, Citrix CPM, multi-session Windows OS builds
• Solid knowledge of Active Directory, Group Policy, and Azure AD environments
• Proficient in PowerShell scripting for automation and configuration
• Strong troubleshooting skills and the ability to clearly explain technical issues to clients
• Additional experience with other EUC providers like Amazon and Google is a plus
• Prefer one to three years of experience with other vendors in the EUC space like Nutanix, IGEL, Nerdio, ControlUp, Liquidware, etc.
• Microsoft Azure Administrator Associate (AZ-104), Citrix Certified Professional-Virtualization (CCP-V),
• Azure Virtual Desktop (AZ-140) certifications are a plus

Professional Services Requirements & Expectations

• Will be available via Slack, email, and phone to provide timely answers to team members, vendors, and  customers
• Perform after-hours duties on an as-needed basis
• Assist the team where needed by actively working on customer issues, handling calls, assisting other  team members in issue resolutions, etc.
• Contribute to the ongoing development of the team by sharing knowledge, experience, and expertise with  other team members
• Interact with the service delivery team, managed services engineers, and account managers to provide  our customers with the Choice Experience
• Must directly interact with various customers
• Ability to work within a team through virtual media outlets
• Capable of managing own workload with minimal supervision to meet tight deadlines
• Detail-oriented and process driven to see projects through to completion

Choice Solutions Requirements & Expectations

• Express a positive and confident, can-do attitude
• Dependable, adaptable, flexible, and a team player
• Personal dedication to ongoing training and development
• Excellent organizational and problem-solving skills
• Strong oral and written communication skills
• Professional appearance, attitude, and communication
• Timely delivery of required internal documents such as time sheets and expense reports
• Maintain confidentiality in all aspects of client, staff, and agency information
• Able to handle challenges and issues in a professional and supportive manner