The Managed Services team is responsible for providing post-sales support to Choice Solutions’ internal environment, Choice Cloud tenants, and Managed Services business customers who have managed services contracts/agreements. Services range from managing hardware to fully managed solutions encompassing any or all of the following technologies: physical and virtual backup systems management, cloud-hosted solutions, server architecture, VMware, Citrix VDI, Nutanix, etc.
Systems Engineers are assigned to the Core team, which is responsible for the management of the Core ticket queue and related service level objectives (SLO’s). Engineers are responsible for the overall system health of customer environments and for developing and managing the strategic planning of customer infrastructure lifecycles. This position involves critical duties and responsibilities that must continue to be performed during crisis situations and contingency operations, which may necessitate extended hours of work. This is a customer-focused, hands-on role in which the Systems Engineer will be expected to handle and resolve customer issues.
This is an on-site position in our Overland Park, KS office. Hybrid work is available following training, but employee must reside within the Kansas City metropolitan area.