Technology in Healthcare – How IT can Provide Workplace Solutions CEO Insights 04-18-2019 By Jim Steinlage President & Chief Executive Officer Maximize efficiency. Reduce waste. Keep costs down. All while boosting workforce productivity and automating your network. As technology advances and attitudes towards digital transformation evolve, the healthcare industry is undergoing significant changes. Adopting new developments in workplace technology can provide your employees with until now unheard of opportunities to work together and collaborate with leadership. Are you and your IT team ready to empower your workforce with the most advanced and productive technology in the healthcare industry? Digital Workplace Solutions There’s a number of digital strategies healthcare organizations can adopt and benefit from. Things like streamlining staff communication, automating IT management, gaining insight with analytics, protecting against network threats, and even simplifying waste disposal are all possible because of innovative technologies. From the Internet of Things to wearable technologies and biometric security systems, here are some of the technological breakthroughs we believe can have the greatest impact on the healthcare workplace today. Mobile apps are being used by hospitals and other health-related facilities to enhance clinical communication and workflows between patients, providers, and their caregivers. Secure two-way messaging, electronic health records, and other monitoring solutions are being accessed between smartphones, tablets, and computers. Patient satisfaction and outcomes are becoming the heart of digital workplace strategies. This means making interactions easier, helping consumers make more informed, fact-based decisions, and helping people become more proactive in improving their own health. The world-renowned Cleveland Clinic was one of the first to use data collected through satisfaction surveys to improve the quality of care in its facilities. And today, 87% of health care consumers report adopting at least one personal digital health tool. To combat poor communication and share the right crucial information with the right employees, healthcare providers are developing Hospital Emergency Incident Command Systems (HEICS) that can quickly bring their workforce up to speed on how to deal with medical emergencies. Enhanced staff communication systems use voice and video options to boost workflows and improve efficiencies, with staff spending less time “hunting and gathering” and more time working with patients and other staff. Biometric security systems like facial recognition and fingerprint scanners are facilitating faster and easier sign-on to computers, access to printers, and more. Staff members no longer require passwords or identification cards, and greater efficiency is achieved by allowing quicker access to secure areas. Future Technology Trends for Healthcare Workforces Each of these innovations are available today to help you create a more flexible, intelligent, and secure workplace. What does the future of technology in healthcare look like? It’s never easy to predict what’s down the road, but current trends are often a good indicator of what’s to come. From robotics to AI and virtual reality, it’s a foregone conclusion that technology will continue to change the face of the healthcare workplace. Just like other industries, healthcare organizations should continually work with their IT staff to regularly add new digital solutions that build value and serve their patients best.