Please note that if this role is filled by someone who resides in the Kansas City Metro area, they must report to the Choice Solutions headquarters located in Overland Park, KS during the assigned shift at least three days each week. If this position is hired remotely, the employee must reside in one of the following states: Florida, Georgia, Iowa, Indiana, Minnesota, Missouri, Nebraska, Nevada, Texas, or Tennessee.

Job Description

The Network Engineers are responsible for creating, implementing and maintaining networks for both professional and managed services customers. This position involves critical duties and responsibilities that must continue to be performed during crisis situations and contingency operations, which may necessitate extended hours of work. This is a customer-focused, hands-on role, in which the Network Engineer will be expected to handle and resolve customer issues. This specific role is a resource with a solid understanding of networking and security.

Technical Responsibilities

• Analyze existing hardware, software and networking systems
• Create and implement scalable networks according to client specifications
• Configure and install various network devices (e.g., Layer 2/3 switches, firewalls, and Wi-Fi)
• Test and troubleshoot installed network systems
• Resolve technical issues with hardware, software, and networks
• Perform speed and security tests on installed networks
• Apply network security upgrades
• Upgrade and/or replace hardware and software systems when required
• Create and present networking reports
• Train Network Operations Center (NOC) engineers and end users on installed networking products
• Other duties as assigned

Requirements

• Bachelor’s degree in computer science, networking administration, information technology or similar field, or equivalent work experience
• Minimum of five years experience as a network engineer
• Detailed knowledge of networking systems
• CCNA, CCNP, or vendor-specific equivalent certification
• Certifications and/or experience with next-generation firewalls, preferably Palo Alto or Fortinet
• Microsoft Azure network certifications/experience is a plus
• Experience with storage engineering, wide-area networking, and network virtualization
• Advanced troubleshooting skills
• Ability to identify, deploy, and manage complex networking systems
• Experience training end users
• Excellent problem-solving and analysis skills
• Demonstrated ability to create effective documentation
• Must obtain and maintain industry certifications for continued growth
• Skill in remaining calm and focused in pressurized situations

Networking Requirements & Expectations

• Will be available via Slack, email, and phone to provide timely answers to team members, vendors, and customers
• Perform after-hours duties on an on-call rotation and as-needed basis
• Assist the team where needed by actively working on customer issues, handling calls, assisting other team members in issue resolutions, etc.
• Contribute to the ongoing development of the team by sharing knowledge, experience, and expertise with other team members.
• Interact with the service delivery team, managed and professional services engineers, and account managers to provide our customers with the Choice Experience
• Must directly interact with various customers
• Ability to work within a team, both in-person and through virtual media outlets
• Capable of managing own workload with minimal supervision to meet tight deadlines
• Detail-oriented and process-driven to see tickets through to resolution and/or escalation

Choice Solutions Requirements & Expectations

• Express a positive and confident, can-do attitude
• Dependable, adaptable, flexible, and a team player
• Personal dedication to ongoing training and development
• Excellent organizational and problem-solving skills
• Strong oral and written communication skills
• Professional appearance, attitude, and communication
• Timely delivery of required internal documents such as time sheets and expense reports
• Maintain confidentiality in all aspects of client, staff, and agency information
• Able to handle challenges and issues in a professional and supportive manner