Job Description

The Sales Development Associate (Account Administrator I) is an integral part of the inside sales team that works directly with the sales team to provide support for administrative and sales activities. The individual who fills this role will contribute directly to the overall success of the company by working directly with the highest-producing account managers to help maintain existing customer relationships. This is a hybrid position; work from home for up to 2 days a week after training onsite at our office in Overland Park, Kansas.

Responsibilities:

• Support top-producing account managers to maintain trusted advisor status and grow existing account relationships
• Work with account managers to develop and implement sales strategies to build trusted advisor relationships with new accounts
• Actively prospect new accounts
• Operate as a lead point of contact for any and all matters specific to the accounts supported
• Independently manage designated accounts as assigned
• Communicate with customers regarding upcoming support renewal contracts on behalf of account managers
• Complete regular solutions training and maintain up-to-date knowledge of solutions offered
• Gather information on new sales opportunities from senior account managers and work with sales operations to obtain pre-sales engineer availability and facilitate meeting scheduling with customers
• Work directly with sales operations to secure deal registrations and accurate pricing for sales opportunities
• Track expiration deadlines for all support renewal activities (i.e. deal registration, special pricing approval, etc.) and renew prior to expiration as requested
• Work directly with sales operations on support renewal proposal generation to ensure the timely and successful delivery of proposals according to customers’ needs and objectives
• Facilitate delivery of support renewal proposals to customers for review as requested and delivery of executed proposals to sales operations team members for processing
• Regularly communicate with account managers on the status of open support renewal opportunities and determine next step action items to be completed
• Ensure account managers’ support renewal opportunities are recorded in ConnectWise and assist with keeping support renewal pipeline information updated
• Track all sales activities completed for support renewal opportunities in CRM (ConnectWise)
• Assist with coordinating marketing campaign promotion to drive attendance
• Assist with post-marketing campaign follow-up

Requirements:

• Excellent customer service skills
• Must be computer literate and proficient in Microsoft Office Suite: Word, Excel, Outlook
• Demonstrate exceptional attention to detail
• Must handle numerous assignments simultaneously while placing proper prioritization on tasks
• Excellent time management skills
• Ability to multi-task effectively in a fast-paced environment
• Ability to work within a team, both in-person and through virtual media outlets
• Capable of managing own workload with minimal supervision to tight deadlines
• Professionally assertive
• Bachelor’s degree in sales, business, marketing, communication, or a related field
• Desire to learn IT sales
• Prior sales experience preferred but not required

Expectations:

• Will be available via Slack or email to provide timely answers to coworkers, vendors, and customers
• Handle or prioritize after-hours requests and tasks appropriately and professionally
• Be available to work outside normal designated hours as needed to meet deadlines
• Travel to customer appointments, remote offices, and off-site events as assigned
• Complete product and vendor training/certifications as assigned
• Must have or obtain a laptop for business use to provide seamless mobility in the office and remote access

Choice Solutions Requirements & Expectations:

• Express a positive and confident, can-do attitude
• Dependable, adaptable, flexible, and a team player
• Personal dedication to ongoing training and development
• Excellent organizational and problem-solving skills
• Strong oral and written communication skills
• Professional appearance, attitude, and communication
• Maintain confidentiality in all aspects of client, staff, and agency information
• Able to handle challenges and issues in a professional and supportive manner
• Timely delivery of required internal documents, such as time sheets and expense reports