Omaha, NE  700+ Communities Healthcare

Overview

For over a century, this organization has been dedicated to listening to the needs and desires of the people it serves, adapting and growing its programs to make those aspirations a reality. Today, they support nearly 4,900 individuals across more than 700 communities, offering a wide range of services for adults with intellectual and developmental disabilities. Their person-centered approach emphasizes recognizing each individual’s unique value and ensuring they lead fulfilling, healthy lives defined by their own choices.

This organization’s planning method is collaborative and inclusive, involving funders, family members, friends, and, most crucially, the individuals being served. Together, they determine the most suitable services to help each person achieve their goals and dreams. Often, a combination of at-home and community-based services is necessary to empower these individuals to live full and meaningful lives.

They are not just service providers, but also compassionate supporters and advocates, especially during challenging times. Using advanced data, processes, and technology, they enhance service quality and strive to reach as many people as possible. By building strong, meaningful relationships they drive positive change that resonates across communities. Their vision is to transform healthcare by holistically serving individuals and partnering to achieve the best possible outcomes, positioning themselves as a compassionate leader in the healthcare landscape.

Specific Technology Challenges

The IT infrastructure at this organization faced significant IT challenges that were impeding its ability to operate efficiently and effectively. Managing over 3,000 Citrix users spread across the country presented a complex array of logistical and administrative hurdles. The IT team found themselves overwhelmed with inefficient and time-consuming administrative tasks, which severely constrained their productivity.

This heavy administrative burden prevented the IT staff from focusing on more strategic initiatives that could drive the organization forward. Instead, they were caught in a cycle of constant maintenance and troubleshooting, which consumed most of their workday. This not only throttled progress, but also limited the organization’s ability to innovate and focus on new initiatives.

The need to streamline these processes and reduce the load on the IT team was clear. An effective solution would need to alleviate these day-to-day burdens, freeing up the team to contribute to broader organizational goals and enhance overall operational efficiency.

Opportunity for Improvement

The organization recognized a significant opportunity to enhance its IT operations, which could substantially improve efficiency and scalability. Simplifying the management processes was essential to free up IT administrators from the overwhelming day-to-day tasks, allowing them to focus on initiatives that drive organizational growth and innovation. This shift would not only optimize current operations, but also ensure that the IT team could dedicate more time to strategic projects that further the organization’s mission.

A comprehensive refresh of their Citrix environment was identified as a critical step toward achieving these improvements. This refresh would involve updating and streamlining the existing infrastructure to handle more users and processes more efficiently.

Additionally, there was a pressing need for new hardware that could scale according to the organization’s growth needs. By investing in scalable, easy-to-manage hardware, the organization could better support its expansive network of services and prepare for future expansion, ensuring sustainability and enhanced service delivery across all facets of the organization.

Solution for Success

To address their IT challenges and capitalize on the opportunity for a streamlined process, the company partnered with Choice Solutions. This strategic partnership was formed to leverage Choice Solutions’ expertise in IT consulting, engineering, and rollout support. This collaboration was crucial in successfully expanding their Citrix environment and deploying Nutanix, ss well as setting the stage for future cloud integration.

Choice Solutions played a pivotal role in the initial setup and integration, and also continues to provide ongoing support. This includes regular patching and upgrades to ensure the IT infrastructure remains current and secure.

This partnership with Choice Solutions has enabled the company to create a robust and scalable IT environment that is well-equipped to handle the complexities of a rapidly expanding workforce and the integration challenges posed by multiple acquisitions. The support from Choice Solutions ensures that the company can maintain a high level of IT service continuity, optimize operational efficiency, and enhance overall user satisfaction.

Why Choose Choice Solutions

Choosing Choice Solutions means partnering with a leader in IT solutions that is committed to your organization’s growth and efficiency. Our expertise in deploying modern technologies and streamlining IT infrastructures sets us apart, ensuring that your operations are robust, scalable, and future-proof. With Choice Solutions, you gain a partner that not only understands the complexities of IT challenges, but also delivers innovative solutions tailored to your specific needs.

Ready to transform your IT environment and propel your organization forward? Contact Choice Solutions today to discover how our cutting-edge strategies and technologies can optimize your operations and drive success.