Midwest  700+ Communities Healthcare

Overview

At the heart of its mission, this provider is committed to improving the life of every child. As the region’s leading pediatric healthcare provider, it is dedicated to delivering exceptional care, advocating for the well-being of children, and advancing research and education in pediatric health. Its efforts extend beyond providing critical care for children; the organization is also deeply involved in championing child-centered legislation that benefits children, families, and communities.

This provider stands out as the only full-service pediatric hospital and medical center in the state, offering specialized expertise in over 50 pediatric specialties to children not only from the local area, but also from across a five-state region and beyond. Its commitment to comprehensive, compassionate, and cutting-edge care makes it a beacon of hope and healing for thousands of young patients and their families each year.

Specific Technology Challenges

This provider was encountering significant setbacks due to performance issues with their existing Electronic Health Records (EHR) system. The need to optimize performance was evident, yet the path to initiating and implementing this change was unclear, posing a substantial challenge.

The internal team, already stretched thin, found it increasingly difficult to manage the daily demands and needed a transition plan. This strain limited their ability to focus on critical upgrades and enhancements needed to improve and expand their services effectively.

The inefficiency of the current system also highlighted its lack of scalability, which became a bottleneck in the provider’s ability to grow and adapt to increasing demands. The need for a comprehensive and strategic update to their existing technology infrastructure was necessary to ensure continued excellence in patient care and to facilitate future growth.

Additionally, the organization faced challenges in accurately predicting costs per user, which was a vital metric for effective growth planning. This was largely due to uncertainties about the amount of hardware needed to support their operations efficiently. There was a clear need for a system that could provide more precise insights into resource utilization and licensing costs.

Opportunity for Improvement

This provider identified several key opportunities to enhance their IT infrastructure, with the most critical being the need to introduce scalability. By adopting a more flexible and scalable technology solution, they could better accommodate growth and adapt more swiftly to changes.

A critical component of this improvement was to streamline EHR management processes and free up the internal team’s time, allowing them to concentrate more on strategic projects rather than being bogged down with day-to-day operational challenges. Simplifying these processes would not only boost productivity, but also enhance the overall effectiveness of the team.

Solution for Success

To tackle their technology challenges effectively, the provider formed a strategic partnership with Choice Solutions, which led to significant improvements in their IT operations. Choice Solutions equipped them with a robust suite of services tailored to enhance their infrastructure and ease daily operations.

The introduction of Nutanix into their environment was pivotal. This solution provided the predictable scalability that they needed, allowing for flexible adjustments as demand changed without compromising performance. Alongside this, Citrix Professional Services streamlined their existing processes by providing expert support. The combination of Citrix and Nutanix technologies enabled them to simplify their IT operations and accelerate their growth through efficient, scalable, and secure IT solutions.

Furthermore, ongoing general consulting from Choice Solutions enabled the provider to maintain optimal operations and performance from their EHR. This consistent support was crucial in fine-tuning the systems to ensure everything ran smoothly and efficiently.

Most notably, this made it possible to predict the cost per user with down-to-the-penny accuracy. By analyzing data from their EHR, Citrix, and Nutanix licenses, they could now allocate resources more effectively and plan budgetary allocations with precision. This level of detail in cost analysis supported better strategic growth decisions and financial planning.

Why Choose Choice Solutions

Choosing Choice Solutions means opting for a partnership that transforms challenges into opportunities for growth and efficiency. Our approach combines advanced technological solutions with tailored consulting to meet the unique needs of each client, ensuring that every aspect of their IT infrastructure is optimized for success.

Our dedication to innovation, efficiency, and client-focused strategies can drive your organization forward. Contact us today to discover how we can tailor our services to help you achieve and exceed your goals.